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From feedback to action: how to turn customer insights into growth
October 6, 2025Introduction Companies invest a lot of time and money in collecting customer feedback. NPS surveys, CES measurements, customer satisfaction surveys: there is no shortage of data. Yet one question....
How Customer Experience strengthens your brand positioning
September 29, 2025Introduction In a world where products and prices are increasingly similar, it is becoming increasingly difficult for organizations to stand out. The secret? Customer....
The Future of Customer Experience Software: AI and Automation
September 18, 2025Customer expectations rise every year. They are used to fast, personal and effortless service - whether ordering a meal, buying insurance or....
Employee Satisfaction and Job Satisfaction: How These Two Go Hand in Hand
May 29, 2025In today's work environment, employee satisfaction and job satisfaction are crucial factors that not only affect employee well-being, but also overall performance and the....
How Customer Satisfaction Can Be the Catalyst for Business Transformation
May 27, 2025In the modern business world, customer satisfaction has become more than a simple performance indicator; it acts as a powerful driver of business transformation. Organizations that make customer satisfaction central....
The Importance of Continuous Professional Development for Employee Satisfaction
May 22, 2025Employees want to continue to develop in their careers. Companies that offer opportunities for professional growth and development will see higher employee satisfaction. Training, coaching and the....
Measuring Customer Satisfaction in the 21st Century: Innovations in Research and
May 20, 2025In today's digital age, where technologies such as big data and artificial intelligence (AI) play a prominent role, companies have unprecedented opportunities to enhance customer satisfaction....
How Employee Satisfaction Influences Customer Satisfaction
May 15, 2025In today's dynamic world, an organization's success depends heavily on both satisfied employees and satisfied customers. A growing body of research suggests....
How Technology Can Improve Customer Satisfaction without the Human Factor
May 13, 2025In the modern business world, technology plays a crucial role in improving customer satisfaction. Innovations such as artificial intelligence (AI), chatbots and automated systems enable companies to....
