In the recruitment & selection of personnel (recruitment, secondment, temporary employment and payrolling), intermediaries deal with clients and candidates for their satisfaction survey. Customer satisfaction research at staffing specialists is therefore strongly focused on measuring and improving customer satisfaction and employee satisfaction of candidates and our own matching specialists.
Satisfaction survey in recruitment & selection of personnel
In the recruitment & selection of personnel (recruitment, secondment, temporary employment and payrolling), intermediaries deal with clients and candidates for their satisfaction survey. Customer satisfaction research at staffing specialists is therefore strongly focused on measuring and improving customer satisfaction and employee satisfaction of candidates and our own matching specialists. Also the correlation between the employee experience (EX) of personnel and candidates and the customer experience (CX ) of clients is valuable to measure. Especially now that talents are becoming increasingly scarce in the attracted economy.
Asking for feedback on the entire process of recruiting and selecting employees or self-employed professionals can be complex. Fortunately, modern online feedback software offers a solution to collect valuable feedback continuously and easily. This allows you to match better and more efficiently and to work specifically on the customer loyalty of candidates and clients. And you can view the results online immediately.
How would it be if..?
You can match better, but reduce costs by 50%? All forms of customer research transparent on one dashboard?
Request modern feedback when recruiting new staff
GrowPromoter offers temporary employment agencies and other intermediaries in the field of job placement the online platform for customer satisfaction research, employee satisfaction research (MTO) and for requesting feedback when recruiting personnel. The software can be used by clients, candidates and our own specialists. For example, all relevant customer experiences – in the broadest sense – can be investigated with regard to the recruitment of personnel. This offers many opportunities for services for the flexible shell of clients or, for example, secondment of specialists or mediation of self-employed persons without employees. Good measurement in staffing also leads to more business!
With the online feedback software you always ask the best questions at the right time. You can see the results in real time on the online dashboard. Experience Experts from GrowPromoter also help you to ask the right smart questions at the best time in the sometimes complex position of intermediaries on the labor market. This way you can not only ask for the right feedback for the recruitment of employees or independent professionals, the online dashboard also helps to translate the feedback directly into concrete improvement actions and new priorities for better customer satisfaction and employee satisfaction.
Employee satisfaction survey at employment agency and intermediaries
Temporary employment agencies and other intermediaries for job placement are increasingly looking for modern tools for employee satisfaction research (MTO), e-recruitment and feedback tools for their recruitment and selection. Due to the increasing dynamics in the labor market, staffing specialists also increasingly want to conduct continuous satisfaction surveys. Asking for feedback from candidates, clients and intermediaries, for example, helps an employment agency (or other intermediary) to match better and more efficiently. An intermediary or other recruitment specialist can immediately establish better contacts during recruitment, secondment, temporary employment or, for example, payrolling thanks to the feedback from candidates and clients. And the better their previous customer experience at an agency was, the faster a good new match is made.
Request feedback with NPS, CES or other questions
Temporary employment agencies and other intermediaries can use various measurement methods to measure customer satisfaction and customer loyalty. Very well known is NPS (the Net Promoter Score). The most well-known NPS question is: How likely is it that you would recommend us to people you know? That score is interesting, but GrowPromoter also likes to look further afield. One short, smart follow-up question can give you much more valuable feedback.
Other feedback questions can also be valuable in opinion research for recruiting staff, such as CES (the Customer Effort Score). CES indicates the extent to which a customer feels they have to make an effort to complete an action. With GrowPromoter you remain flexible in measuring with different methods. So you are not required to use NPS or CES. Our Experience Experts can tell you everything about the possibilities and the consequences. Your question when collecting feedback obviously depends on the type of job placement, the target groups and objectives of a job placement agency. In payrolling, for example, the ease of remuneration can be an important point of attention.
Feedback Measure CX and EX when recruiting staff
Due to the great dynamics on the labor market, in addition to the customer experience (CX), the exployee experience (EX) is becoming increasingly important for employment agencies and other employment agencies. The relationship between CX and EX is also interesting to measure. After all, it is mainly satisfied employees that lead to satisfied customers. And the needs of clients and candidates are increasingly determining the workforce of staffing specialists and the development of their employees. That is why you can use the GrowPromoter online platform flexibly to measure all feedback and experiences, including the relationship between CX and EX. This often starts with measuring one component (usually CX). You can simply link the other (EX) to it later.
