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Why is the Net Promoter Score so powerful?
October 1, 2018Net Promoter Score (NPS) is a term from Marketing, it is a method of measuring "customer loyalty" with a questionnaire. It is an alternative to....
Customer satisfaction is a challenge among specialists
October 1, 2018Working on customer focus and customer satisfaction is high on the priority agenda of many companies and organizations. However, there are huge differences among them in how far they....
Recruitment satisfaction survey is on the rise
September 1, 2018Due to the tight labor market, satisfaction surveys in recruitment are becoming increasingly important for employers and, for example, employment agencies. For intermediaries in the labor market - such as....
Customer satisfaction survey accountancy and administration offices
September 1, 2018In the Accountancy sector, customer satisfaction surveys for accounting firms, administrative offices and tax consultants are becoming increasingly important. Especially with increasing automation, administrative hours are becoming less important. Especially the quality of....
Image research at law firms and notary offices
September 1, 2018For business service providers such as lawyers, notaries and consulting organizations, image research and customer satisfaction surveys are becoming increasingly important. Where previously the focus was mainly on one's own knowledge and....
Surveying Patient Satisfaction with PREM, PROM & MORE
September 1, 2018Surveying patient satisfaction and measuring patient experience has taken off among healthcare institutions. First primarily due to the introduction of regulated market forces in....
Employee satisfaction influences patient satisfaction
September 1, 2018Measuring employee satisfaction is becoming increasingly important for hospitals and healthcare facilities in home care, elder care, disability care and private clinics, for example. Therefore, healthcare institutions are increasingly going....
Download white paper employee experience (EX)
August 21, 2018Employee Experience makes a big difference With Employee Experience (EX), organizations make a difference for their employees. Measuring and improving EX contributes to their daily functioning. En....
Download white paper customer experience (CX)
August 21, 2018Customer Experience makes a difference With Customer Experience (CX), organizations make a difference for their customers. Measuring CX and continuously improving it contributes to their satisfaction. And makes....