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Image research at law firms and notary offices
September 1, 2018For business service providers such as lawyers, notaries and consulting organizations, image research and customer satisfaction surveys are becoming increasingly important. Where previously the focus was mainly on one's own knowledge and....
Surveying Patient Satisfaction with PREM, PROM & MORE
September 1, 2018Surveying patient satisfaction and measuring patient experience has taken off among healthcare institutions. First primarily due to the introduction of regulated market forces in....
Employee satisfaction influences patient satisfaction
September 1, 2018Measuring employee satisfaction is becoming increasingly important for hospitals and healthcare facilities in home care, elder care, disability care and private clinics, for example. Therefore, healthcare institutions are increasingly going....
Download white paper employee experience (EX)
August 21, 2018Employee Experience makes a big difference With Employee Experience (EX), organizations make a difference for their employees. Measuring and improving EX contributes to their daily functioning. En....
Download white paper customer experience (CX)
August 21, 2018Customer Experience makes a difference With Customer Experience (CX), organizations make a difference for their customers. Measuring CX and continuously improving it contributes to their satisfaction. And makes....
Beyond HR 2018: strong, refreshing and exclusive event
June 12, 2018Beyond HR looks at the future of work, HR, the workplace and social impact. The goal is to transform thinking about the HR profession, a....
GrowPromoter at City Work Amsterdam 2018
May 15, 2018No longer is the focus solely on controlling specifically work-related risks. No, employers who make a difference are adopting a broader definition for....
Measure the relationship between EX and CX: employee and customer satisfaction
April 25, 2018Increasingly, organizations are conducting research on customer or employee satisfaction, or CX (Customer Experience) or EX (Employee Experience). A smaller group....
Keep taking the temperature of employees with eNPS or other questions
April 20, 2018With the employee NPS or eNPS (employee Net Promoter Score) or other measurement methods, organizations can continuously measure the moods & minds of employees, the classic employee satisfaction. Because employees determine....
