NEWS
Fresh off
the press
News
Read all about employee and customer experience here.
Satisfaction survey at municipalities on the rise
November 12, 2018Conducting customer satisfaction surveys and employee satisfaction surveys is becoming increasingly important for municipalities and other (semi)government agencies. Customer experience surveys are important to see how citizens experience service delivery....
Opportunities missed in healthcare satisfaction measurement
November 12, 2018Measuring employee satisfaction at healthcare facilities is happening more and more, but mainly as an obligation for the quality system and certification. It is still mainly a small vanguard....
Patient satisfaction is more than PREM and PROM
November 5, 2018Patient satisfaction surveys at healthcare facilities are still mainly dominated by measurements imposed by health insurance companies. In this patient satisfaction research with mainly PREM and PROM surveys....
Satisfaction survey employees and customers Equipment
November 1, 2018Satisfaction research in the Equipment sector focuses not only on customers, but also strongly on the perception, satisfaction and growth potential of employees. After all, they provide the service that....
HR Live 2018: GrowPromoter with booth and workshops
October 9, 2018How do you contribute to an optimal EX? Creating an optimal employee experience is of strategic importance to HR: it ensures a perfect....
Why is the Net Promoter Score so powerful?
October 1, 2018Net Promoter Score (NPS) is a term from Marketing, it is a method of measuring "customer loyalty" with a questionnaire. It is an alternative to....
Customer satisfaction is a challenge among specialists
October 1, 2018Working on customer focus and customer satisfaction is high on the priority agenda of many companies and organizations. However, there are huge differences among them in how far they....
Recruitment satisfaction survey is on the rise
September 1, 2018Due to the tight labor market, satisfaction surveys in recruitment are becoming increasingly important for employers and, for example, employment agencies. For intermediaries in the labor market - such as....
Customer satisfaction survey accountancy and administration offices
September 1, 2018In the Accountancy sector, customer satisfaction surveys for accounting firms, administrative offices and tax consultants are becoming increasingly important. Especially with increasing automation, administrative hours are becoming less important. Especially the quality of....
