Customer satisfaction research is of great value to many parties in the real estate sector. From housing corporations and project developers to managers, maintenance companies, owner associations,brokers and other real estate brokers. Research into customer satisfaction and the perception and needs of customers is becoming increasingly important to them.
With modern online feedback software, needs research and customer satisfaction research can also be carried out in an increasingly accessible way. This provides more and better feedback and richer management information, so that you can immediately implement improvement actions. You can also view the results immediately.
Satisfaction survey in real estate
Customer satisfaction survey is of great value to many parties in the real estate sector. From housing corporations and project developers to managers, maintenance companies, owner associations, estate agents and other real estate brokers. Research into customer satisfaction and the perception and needs of customers is becoming increasingly important to them. With modern online feedback software, needs research and customer satisfaction research can also be carried out in an increasingly accessible way. This results in more and better feedback and richer management information, so that you can immediately implement improvement actions. You can of course view the results immediately.
How would it be if..?
You can see the customer journey of every customer or tenant directly in one place? Everyone with customer contact knows what feedback a customer has just given?
Feedback software for housing associations and real estate companies
GrowPromoter offers housing corporations (wocos), brokers, sellers and landlords of shops and office buildings the online platform to conduct customer satisfaction research and needs research among tenants and buyers. With this online feedback software you always ask the right smart questions for your customer satisfaction survey at the best time. You can see the results immediately and in real time on your online dashboard. Our Experience Experts also help to ask the right smart questions and always at the best times. Your online dashboard helps to translate the feedback directly into concrete improvement actions and new priorities.
Customer satisfaction survey for housing corporations and landlords
As a landlord of houses, apartments, shops or office buildings, you have a long-term relationship with customers. Targeted work on higher customer satisfaction and a more positive customer experience is then extra interesting. Good insight into the tenants journey and customer experience (CX) helps housing associations to properly align the services, business processes and contacts of employees with the needs of tenants.
Needs research among tenants of housing at housing corporations often uses NPS (the Net Promoter Score). A well-known NPS question is, for example: How likely is it that you would recommend us to people you know? The resulting score is interesting, but we also like to look further. One short, smart follow-up question can provide much more valuable feedback for your needs assessment among tenants or other customers. Moreover, with GrowPromoter you remain flexible to ask other research questions. So you are not obliged to use NPS. Our Experience Experts can tell you all about the possibilities, advantages and disadvantages.
Feedback software for customer and employee satisfaction
Customer satisfaction research and needs research among customers and tenants often provide the major research questions within the real estate sector. But above all, satisfied employees ensure satisfied customers and a positive customer experience. Customer needs are also increasingly determining the workforce of organizations and the employee development. That is why GrowPromoter's online platform can also be used to measure employee feedback and experiences, or the employee experience (EX). And the great thing is: with GrowPromoter's online feedback software you can also measure the relationship between CX and EX! It often starts with CX, especially in the real estate sector. You can simply link research into employee experience to this later.
