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Has the onboarding of the new employees been successful?
June 1, 2019The Onboarding scan determines if the onboarding of new employees is successful and if there are areas for improvement. So that early attrition and recruitment costs decrease....
Measuring customer loyalty: retain more customers
June 1, 2019Companies often put more time and money into winning a new customer than into retaining existing customers. While retaining customers is often....
8 Benefits of short questionnaires in employee surveys
May 15, 2019To measure staff perceptions and experiences, the long questionnaire of the classic 'MTO' (employee satisfaction survey) is increasingly giving way to the short questionnaire....
Customer satisfaction: start here
April 15, 2019Working purposefully for higher customer satisfaction, better customer experience and higher profits. That's what everyone wants. You can also go very far in this, but where do you start?....
HRM opportunities: measuring satisfaction
April 1, 2019Successful organizations owe their success primarily to employees. Because motivated and satisfied employees demonstrably ensure higher customer satisfaction. Regular and low-threshold measurement of employee satisfaction (MTO)....
Satisfaction survey and feedback measurement around recruitment
March 1, 2019In the recruitment & selection of personnel (recruitment, secondment, staffing and payrolling), intermediaries deal with clients and candidates for their satisfaction surveys. Client satisfaction survey at....
Securing customer-friendliness in your organization: tips & steps
March 1, 2019Almost every organization wants to be customer-friendly and customer-oriented. But how can you properly secure customer friendliness in your organization? When translating ambitions into action,....
MTO important for Equipment companies
December 5, 2018Above all, satisfied staff makes for satisfied customers, an old HR wisdom teaches. This applies to all industries, but probably nowhere as strongly as in technical Equipment....
Retail: customer and employee satisfaction
December 4, 2018Retail organizations and chain stores, by nature, have a strong focus on customer experience and customer satisfaction research. The employee satisfaction survey (MTO) often lagged a bit behind in retail companies, but is snatching up....