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HRM opportunities: measuring satisfaction
April 1, 2019Successful organizations owe their success primarily to employees. Because motivated and satisfied employees demonstrably ensure higher customer satisfaction. Regular and low-threshold measurement of employee satisfaction (MTO)....
Satisfaction survey and feedback measurement around recruitment
March 1, 2019In the recruitment & selection of personnel (recruitment, secondment, staffing and payrolling), intermediaries deal with clients and candidates for their satisfaction surveys. Client satisfaction survey at....
Securing customer-friendliness in your organization: tips & steps
March 1, 2019Almost every organization wants to be customer-friendly and customer-oriented. But how can you properly secure customer friendliness in your organization? When translating ambitions into action,....
MTO important for Equipment companies
December 5, 2018Above all, satisfied staff makes for satisfied customers, an old HR wisdom teaches. This applies to all industries, but probably nowhere as strongly as in technical Equipment....
Retail: customer and employee satisfaction
December 4, 2018Retail organizations and chain stores, by nature, have a strong focus on customer experience and customer satisfaction research. The employee satisfaction survey (MTO) often lagged a bit behind in retail companies, but is snatching up....
HRM improves customer satisfaction at car dealerships
December 4, 2018The auto industry is upside down. Not just because of electric driving or Tesla. Car buyers have also changed completely. All companies in this industry need to....
More customer satisfaction surveys due to PSD2
December 3, 2018Customer satisfaction research is becoming increasingly important in the financial industry. Especially since many products in financial services are very similar. Especially the perceived service of banks,....
Satisfaction survey at engineering firms
November 26, 2018At engineering firms and organizations with many engineers, customer satisfaction surveys and employee satisfaction surveys (MTOs) are becoming increasingly important. Employee satisfaction survey among engineers becomes more important due to labor market scarcity.....
Satisfaction and proposition model in wholesale
November 19, 2018Customer satisfaction surveys and employee satisfaction surveys (MTO) are becoming increasingly important for wholesalers. Not only to get a better grip on customers' customer experience (CX), but also to....
