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Retail: customer and employee satisfaction
December 4, 2018Retail organizations and chain stores, by nature, have a strong focus on customer experience and customer satisfaction research. The employee satisfaction survey (MTO) often lagged a bit behind in retail companies, but is snatching up....
HRM improves customer satisfaction at car dealerships
December 4, 2018The auto industry is upside down. Not just because of electric driving or Tesla. Car buyers have also changed completely. All companies in this industry need to....
More customer satisfaction surveys due to PSD2
December 3, 2018Customer satisfaction research is becoming increasingly important in the financial industry. Especially since many products in financial services are very similar. Especially the perceived service of banks,....
Satisfaction survey at engineering firms
November 26, 2018At engineering firms and organizations with many engineers, customer satisfaction surveys and employee satisfaction surveys (MTOs) are becoming increasingly important. Employee satisfaction survey among engineers becomes more important due to labor market scarcity.....
Satisfaction and proposition model in wholesale
November 19, 2018Customer satisfaction surveys and employee satisfaction surveys (MTO) are becoming increasingly important for wholesalers. Not only to get a better grip on customers' customer experience (CX), but also to....
Satisfaction survey at municipalities on the rise
November 12, 2018Conducting customer satisfaction surveys and employee satisfaction surveys is becoming increasingly important for municipalities and other (semi)government agencies. Customer experience surveys are important to see how citizens experience service delivery....
Opportunities missed in healthcare satisfaction measurement
November 12, 2018Measuring employee satisfaction at healthcare facilities is happening more and more, but mainly as an obligation for the quality system and certification. It is still mainly a small vanguard....
Patient satisfaction is more than PREM and PROM
November 5, 2018Patient satisfaction surveys at healthcare facilities are still mainly dominated by measurements imposed by health insurance companies. In this patient satisfaction research with mainly PREM and PROM surveys....
Satisfaction survey employees and customers Equipment
November 1, 2018Satisfaction research in the Equipment sector focuses not only on customers, but also strongly on the perception, satisfaction and growth potential of employees. After all, they provide the service that....
