Customer satisfaction research is an important subject for telecom providers, internet providers and mobile telephone providers . Mainly to retain customers and lower churn rates. Measuring customer feedback and customer loyalty is also becoming increasingly important for telecom providers to make the switch and onboarding of new customers as easy as possible.
Customer satisfaction research is an important subject for telecom providers, internet providers and mobile telephone providers . Mainly to retain customers and lower churn rates. Measuring customer feedback and customer loyalty is also becoming increasingly important for telecom providers to make the switch and onboarding of new customers as easy as possible. Customer feedback is important to measure how customers experience this. Fortunately, with modern online feedback software, customer satisfaction research in the telecom sector can be carried out continuously and easily. This ensures more and better customer feedback and more valuable management information. This allows you to immediately carry out improvement actions. You can view the results online immediately.
How would it be if..?
All customer journeys are transparent on one dashboard? Churn rates go down by 40% due to better customer feedback?
Modern customer satisfaction survey telecom providers
GrowPromoter offers telecom providers and internet providers the online platform to customer satisfaction survey and real-time (360 degrees) collect customer feedback. With this online feedback software you can always ask the best questions at the right time for customer research and customer satisfaction surveys in the telecom sector. On the online dashboard you can see real-time results. Experience Experts from GrowPromoter also help telecom providers to always ask the right smart questions for customer satisfaction research at the best time, for example about the switch, the first invoice or contact with the call center. Your online dashboard helps to translate customer feedback directly into concrete improvement actions and new priorities for a better customer experience(CX). The feedback is immediately available internally to all relevant persons.
Telecom providers want continuous customer satisfaction surveys
The telecom sector is in full swing. Customer feedback and measuring customer loyalty with a (preferably) continuous customer satisfaction survey is important to retain customers. For example, how do customers experience the expansion of self-service options? Are they getting valuable self-service at the right points or not? Customer research is essential to continue measuring that, especially since service and customer experience are the points for telecom providers to make the difference for better customer loyalty. Many mobile phone providers, internet providers and other telecom providers therefore conduct a continuous customer satisfaction survey. Growpromoter helps with this with the tools, knowledge and experience.
Modern feedback software for customer research telecom providers
Telecom providers and internet providers often work with NPS (the Net Promoter Score) for customer satisfaction surveys. The most well-known question in customer research is: How likely is it that you would recommend us to acquaintances? The resulting score is of course interesting. But we also look further, because often one smart follow-up question can provide you with much more valuable customer feedback. With GrowPromoter's feedback software you also remain flexible to ask other questions for your customer survey in addition to NPS. From the old CSAT (the Customer Satisfaction Score) to, for example, CES (Customer Effort Score). Our Experience Experts can of course tell you all about the possibilities and the consequences.
Measuring CX and EX feedback in the telecom sector
Due to all the changes in the telecom sector, in addition to CX, the exployee experience (EX) increasingly important for internet providers and telecom and mobile phone providers. Because it is also essential to retain employees with the right competencies, bring them in or develop specific competencies within them. That is why it is becoming increasingly important to measure the employee satisfaction (MTO) and properly measure the experiences of employees. After all, it is mainly the service of satisfied employees that leads to satisfied customers. That's why you can also use GrowPromoter's online feedback platform to measure employee feedback and experiences, plus the relationship between CX and EX. Telecom providers often first look at measuring customer feedback (CX). Research into the satisfaction and perception of employees (EX) can simply be linked to this later.
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Or do you have other questions about customer research or employee satisfaction in the telecom sector? Ask us your question directly and without obligation.
