Customer satisfaction survey is becoming an increasingly important theme for energy suppliers and other parties in the energy market. Mainly to measure customer loyalty, retain customers and reduce churn rates. Customer research and ..
Customer feedback is important to measure how customers experience this and to improve processes. With online feedback software, customer research for energy suppliers can be carried out continuously and easily. This provides more valuable customer feedback and management information. With this, improvement actions can be carried out immediately and you can also see the results in real time on your online dashboard.
How would it be if..?
Understanding all forms of customer research on one dashboard? Churn rates go down through better customer feedback and steering information with 40%?
Customer satisfaction survey energy suppliers and energy market
Customer satisfaction survey is becoming an increasingly important theme for energy suppliers and other parties in the energy market. Mainly to measure customer loyalty, retain customers and reduce churn rates. Customer research and measuring customer loyalty are also becoming increasingly important for energy companies in order to make the switch for new customers (or passing on meter readings) as easy as possible. Customer feedback is important to measure how customers experience this and to improve processes. With online feedback software, customer research for energy suppliers can be carried out continuously and easily. This provides more valuable customer feedback and management information. With this, improvement actions can be carried out immediately and you can also see the results in real time on your online dashboard.
Modern customer satisfaction survey energy market
GrowPromoter offers the online platform for customer research for energy suppliers and other parties in the energy market. With the online feedback software you can always ask the best questions at the right time to collect important (360 degree) customer feedback. You can see the results in real time on your online dashboard. GrowPromoter's Experience Experts also help energy companies to always ask the right smart questions for customer satisfaction surveys at the best time. Your dashboard also helps to translate customer feedback directly into concrete improvement actions. And to set new priorities for higher customer loyalty and a better customer experience (CX). The feedback is internal real-time available to all relevant employees.
Continuous customer satisfaction survey for energy suppliers
The energy market is in a state of flux. Customer research and measuring customer loyalty (preferably) with an ongoing customer satisfaction survey is important to retain customers. After all, how do customers experience the online transmission of meter readings or the expansion of self-service options? Is it happening in the right areas or perhaps it should be done slightly differently? Customer satisfaction surveys are essential for energy suppliers to continue measuring these issues. Especially since convenience and customer experience are essential in the energy market to ensure better customer loyalty. Many energy providers therefore conduct ongoing customer satisfaction surveys. Growpromoter helps the energy market do this with the tools, knowledge and experience.
Modern feedback software for energy providers
For customer research and measuring customer loyalty, many energy providers work with the Net Promoter Score (NPS). The most well-known question for customer satisfaction research is:How likely are you to recommend us to people you know? And how easy was it to become a customer? The scores are of course interesting, but GrowPromoter also likes to look further. Because one smart follow-up question can provide you with much more valuable (360 degrees) customer feedback. For example, for important strategic choices or adjusting the service to customers. With GrowPromoter's feedback software, you also remain flexible to ask other questions in addition to NPS for your customer satisfaction survey. Consider, for example, the traditional CSAT (Customer Satisfaction Score) or CES (Customer Effort Score). Our advisers can of course tell you all about the possibilities and the consequences.
Measuring CX and EX in the energy market
Due to changes in the energy market, in addition to CX, the exployee experience (EX) is becoming increasingly important for energy companies. Because it is important for energy suppliers to retain or recruit employees with the right competencies or to develop specific talents. That is why there is a growing need in HR departments to do more measurements for employee satisfaction survey (MTO ). Moreover, more satisfied employees mean more satisfied customers. That is why you can also use our feedback platform to measure employee feedback and experiences. Plus the connection between EX and CX. Energy providers usually first look at measuring customer feedback (CX). More extensive research into the perception and loyalty of employees (EX) can simply be linked to this later.
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