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Effective listening to the VoC
January 27, 2020Customers today are more demanding than ever. Moreover, the needs of customer (groups) can vary widely. That is why more and more companies are now investing in Voice of the Customer (VoC) programs.....
Here's how to make exit interviews truly valuable
January 1, 2020When employees leave, exit surveys and exit interviews can provide a lot of valuable feedback for your organization. This is interesting for several reasons. Still, the exit interview remains to....
Customer and employee research for IT companies
November 5, 2019For IT and ICT companies, customer satisfaction research and employee satisfaction surveys (MTO) are becoming increasingly important. This is valuable to provide a good customer experience (CX) and employee experience (EX), but....
Effective assessments with motivational feedback
October 15, 2019The old performance appraisal no longer works. Many organizations are looking for ways to improve their employee review cycle by turning demotivating performance reviews into....
Embedding Purpose in MTO feedback
October 7, 2019In 2025, three-quarters of the workforce will be "millenials. Above all, they want meaningful work. Work with a purpose. The challenge for employers is to get a grip....
Measure and improve customer satisfaction flexibly
October 1, 2019Those who want to conduct customer satisfaction surveys to measure and improve customer satisfaction can use various methods to do so. From the traditional CSAT to NPS or CES, for example. But....
Work happiness: can HR really deliver?
September 25, 2019The 'Work Happiness Monitor' gives you up-to-date insight into the state of 'happiness' in the workplace. So that you can start working on improvements in a targeted way. At the same time....
Customer research: direct input for steering
September 16, 2019Increasingly, companies - both B2B and B2C - are conducting customer experience, customer satisfaction and customer loyalty research. But what does that customer research yield? That added value....
HR drives growth with employee feedback
July 15, 2019Many organizations want HR to have more influence on business growth or other strategic objectives. At its core, this primarily means: recruiting the most appropriate talents and employees....
