NEWS
Fresh off
the press
News
Read all about employee and customer experience here.
The competition on customer satisfaction
April 8, 2025In today's marketplace, where consumers have an abundance of choices, customer satisfaction has become an essential competitive advantage. Companies that are able to provide superior....
Satisfied employees through strong workplace culture
April 3, 2025The culture within a company has a significant impact on how employees feel and function. An inclusive, supportive and respectful workplace not only promotes the....
Innovation and customer satisfaction in the digital age
April 1, 2025In today's digital age, companies are undergoing transformation to meet the ever-changing needs and expectations of customers. Technological advances offer numerous....
How satisfaction affects performance
March 27, 2025Employee satisfaction plays a crucial role in an organization's success and performance. Satisfied employees are more productive, creative and loyal, which directly contributes to a....
The future of customer satisfaction in 2025
March 25, 2025Customer satisfaction has always been a crucial factor in the success of businesses, but in 2025 its importance will increase even further. In a world....
Optimize working from home with satisfaction measurement
November 2, 2020With so much working from home, employers do well to keep a close eye on employee satisfaction and perceptions. On the one hand, to help....
Modern market research: focus on customer experience
July 23, 2020Traditional market research for introducing new products or services is a thing of the past. Yet market insights are certainly just as necessary - and especially....
Effective listening to the VoC
January 27, 2020Customers today are more demanding than ever. Moreover, the needs of customer (groups) can vary widely. That is why more and more companies are now investing in Voice of the Customer (VoC) programs.....
Here's how to make exit interviews truly valuable
January 1, 2020When employees leave, exit surveys and exit interviews can provide a lot of valuable feedback for your organization. This is interesting for several reasons. Still, the exit interview remains to....
