GrowPromoter is a European SaaS platform for real-time customer and employee satisfaction. With our software, we help organizations across Europe to continuously and reliably monitor their Net Promoter Score (NPS), Customer Effort Score (CES) and Employee Net Promoter Score (eNPS).
About Us
GrowPromoter was founded in the Netherlands based on a belief: organizations only really improve when feedback is not only measured, but also understood and applied. Our years of experience in customer experience, service and organizational development forms the basis of our platform. We know how feedback works in practice, and where it often goes wrong. That's why we don't build standard software, but a platform made by and for professionals.
Today, B2B organizations in various European sectors use GrowPromoter. Our customers choose the combination of smart software, practical knowledge and personal involvement. From a central dashboard, they get real-time insight into satisfaction, trends and concrete improvement opportunities.
What sets us apart is that we don't just deliver technology, we think with you. Not an anonymous help desk, but a team with real practical experience that understands what is going on in organizations.
Vision
We believe that structural feedback is the foundation for strong and future-proof organizations. Continuously measuring and understanding what customers and employees are experiencing creates better decisions, stronger relationships and sustainable growth.
Mission
Our mission is to make satisfaction measurement accessible, reliable and directly applicable to every organization in Europe. With smart software , and always with an eye for the human touch.
What sets us apart
Real-time measurements of NPS, CES and eNPS, developed from practical experience. Personalized support from experts in customer feedback. Easy implementation and user-friendly dashboards. Developed in the Netherlands and used throughout Europe. Fully GDPR-proof. Suitable for both SME and larger organizations. Multilingual support.
GrowPromoter is neither a traditional research firm nor a "bare bones" software vendor, but a practice-driven SaaS partner that combines technology with human thinking.
