The hidden costs of a high Customer Effort Score
Introduction Many companies underestimate the impact of a high Customer Effort Score (CES). A customer who has to make an effort to get a...
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Measuring employee satisfaction
The path to engaged working relationships
What is the true state of the "Employee Experience" within your company? An employee satisfaction survey (MTO) provides reliable insights about this. By offering a satisfaction survey, you give employees the opportunity to express themselves positively, but also critically during their employment. Employees feel heard and experience more involvement by and for the company. The continuous measurement of areas for improvement is also a great opportunity for HR to address issues quickly and adjust employee satisfaction. Would you like more information on how employee satisfaction surveys can work for your company, or would you like to receive a no-obligation quote?
Measuring employee satisfaction
For reasons of cost effectiveness, continuity, progress and image, companies are better off with cohesive teams and satisfied employees. When employees feel good in the company, see opportunities to develop and receive the right rewards, loyal employees are created. To invest in employee satisfaction is to invest in the heart of your company. How satisfied employees are with their work and the company they work for can be measured.
Measuring employee satisfaction
In today's candidate-driven job market, business owners and HR face a new challenge: optimizing the 'Employee Experience' for attracting and retaining engaged employees. Employee satisfaction surveys show a strong link between engagement, a strong brand and a healthy company. The following five factors contribute to the overall employee experience and turn employees into engaged employees:
Meaning and mission
An employee becomes an engaged employee when it is possible to contribute to a social mission. Engagement occurs when meaningful tasks are fulfilled, connection with the brand is experienced and the employee feels seen and appreciated. Space to make mistakes, learn and celebrate successes are also important factors.
Supportive management
Make a difference with management! If it is up to the employee, he or she will choose inspiring and approachable management. This combined with transparent management and involving employees in innovation. Employee satisfaction surveys clearly show that these factors contribute to an optimal employee experience.
HR from commitment
HR plays a big role in the employee experience optimization process. It starts with an inspired onboarding -welcome to the club! Maintain this feeling by a refreshing and sympathetic way of appraising and rewarding fairly. Make engaged and thoughtful employer branding part of the company culture. This attracts more engaged employees. Don't just claim to be a great place to work, make it happen.
Up-to-date in software and technology
Employee satisfaction surveys show that employees want to experience the same convenience in the workplace as at home in terms of digital capabilities. Working with up-to-date devices, software and technical capabilities contribute greatly to job satisfaction and a positive assessment about the work location and the activities to be performed.
More than a workplace
Een inspirerende werkplek spreekt tot de verbeelding van zowel medewerkers als bezoekers. Zichzelf kunnen identificeren met het merk is een belangrijke factor voor medewerkerstevredenheid. Ondernemingen die hun merk sterk uitdragen en de werkomgeving inrichten als een visitekaartje, zijn duidelijk in het voordeel. Denk daarbij aan duurzaamheid, een uitstraling die klopt bij de visie, maar ook de aanwezigheid van voldoende groen en daglicht. Ook stijgt de tevredenheid van medewerkers bij het ervaren van voldoende afwisseling tussen werk en beweging en het ervaren van plezier en elkaar kunnen ontmoeten op een prikkelende, inspirerende locatie.
Interested?
Reduce absenteeism and turnover with EX measurement?
Easily measure your employee satisfaction through our platform
Conducting an employee satisfaction survey is a lot easier today with the help of our powerful platform. The platform allows you to easily conduct different types of employee surveys. Think of:
- employee satisfaction survey
- employee engagement survey
- employee opinions survey or an onboarding and/or exit survey.
The strength of our platform can be seen in the flexibility and the ability to customize your own questionnaire. Of course, our Experience Experts will gladly advise you in putting together the right questions.
Real Information on Employee Experience
The platform provides you with valuable information about the current Employee Experience based on the employee satisfaction survey. Unique to our Employee Experience feedback is the ability to respond in real time to scores from a specified lower limit. Our Follow Up system, Closed Loop Feedback, sends an alert to the responsible employee or supervisor who can take immediate action towards the surveyed employee. In addition, there is the option of sending a final effect measurement to the employee immediately afterwards as a conclusion.
Making employee satisfaction surveys really work for you?
- Immediate insight into employee experience.
- Identification of structural improvements.
- Targeted management of improvement.
- Greater control of the employee experience.
INCREASE EMPLOYEE PRODUCTIVITY
Increase employee productivity with attention to EX?
Know what that's like?Then get in touch with us without any obligation. Leave your details, and we will contact you to provide you with useful information.
Frequently asked questions with helpful answers
What is employee satisfaction according to your most important asset: your employees?
Employee satisfaction provides insight into how comfortable they feel in and about their jobs, tasks, pay and appreciation. But also about leadership. Employee satisfaction is formed from expectations of the employee. This sounds logical. What it means concretely is that the employer or hrm managers cannot look through their own filter. Access must be gained to the perceptions of employees.
The difference between supposed findings and actual values and measurable data herein, is the employee satisfaction survey.
Why is employee satisfaction important?
It has long since ceased to be enough to reward employees with a good salary. Employees choose meaningful work. They want to work on successful projects where their own input is seen and valued. Experiencing connection to (a sustainable) vision and mission of the company is also important to many people. Those who are satisfied with their work stay with the company longer. Satisfied employees see challenge, rather than exhaustion in complex projects. There is a greater "we-feeling" that allows more to be achieved.
What factors are important in measuring employee satisfaction?
There are no 100% fixed parameters for employee satisfaction. It varies by organization, industry and employee group. Commonly chosen topics include satisfaction with tasks, compensation, development opportunities, collaboration with colleagues and satisfaction with leadership and receiving feedback. Also consider: accessibility, responsibility and results, measuring experiences around safety, equality and sense of being able to work meaningfully.
How does GrowPromoter work?
The GrowPromoter platform makes it possible to continuously and easily measure, analyze and influence the experiences of both customers and employees. Companies can conduct online measurements, collect data and perform automatic analysis. All in a user-friendly, simple way. It is child's play to compose customized, intelligent and customizable questionnaires and view the results directly on one central dashboard to plan follow-up steps.
In addition to this accessible platform, GrowPromoter also offers consulting services where experts advise and guide companies in collecting, analyzing and influencing both customer and employee experiences. Supplemented by advice on how to turn these into concrete actions. It is easy to create integrations with other systems, such as CRM, so that valuable customer feedback is readily available to different departments, such as sales and service. This means that not all employees need to have access to the central dashboard.
Customization is customization. This powerful tool is suitable for all kinds of organizations: from smaller SME organizations, to multinationals. Managing for both customer and employee satisfaction is accessible to any type of company and any type of organization, without the need for countless different systems or apps.
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