December 5, 2018Above all, happy staff makes for happy customers, an old HR wisdom teaches. This is true for all industries, but probably nowhere as...- December 4, 2018Retail organizations and chain stores, by nature, have a strong focus on customer experience and customer satisfaction research. The employee satisfaction survey (MTO) remained at retail companies...
- December 4, 2018The auto industry is upside down. Not just because of electric driving or Tesla. Car buyers have also completely changed. All...
- December 3, 2018Customer satisfaction research is becoming increasingly important in the financial industry. Especially since many products in financial services are very similar. Especially...
- November 12, 2018Measuring employee satisfaction at healthcare facilities is happening more and more, but mainly as an obligation for quality system and certification. It is...
- November 5, 2018Patient satisfaction surveys at healthcare facilities are still mostly dominated by measurements imposed by health insurance companies. In this patient satisfaction survey with...
- October 1, 2018Working on customer focus and customer satisfaction is high on the priority agenda of many companies and organizations. There do exist among them...
