November 2, 2020With so much working from home, employers would be wise to keep a close eye on employee satisfaction and perceptions of...
July 23, 2020Traditional market research for introducing new products or services is a thing of the past. Yet market insights are certainly just as...
January 27, 2020Customers today are more demanding than ever. Moreover, the needs of customer (groups) can vary widely. Therefore, more and more companies are now investing...
January 1, 2020When employees leave, exit surveys and exit interviews can provide a lot of valuable feedback for your organization. This is interesting for several reasons....
October 15, 2019The old performance appraisal cycle no longer works. Many organizations are looking for ways to improve their employee appraisal cycle by demotivating...
October 1, 2019Those who want to conduct customer satisfaction surveys to measure and improve customer satisfaction can use a variety of methods. From the traditional CSAT to...- September 16, 2019Increasingly, companies - both B2B and B2C - are conducting research on customer experience, customer satisfaction and customer loyalty. But what does that ...
July 15, 2019Many organizations want HR to have more influence on business growth or other strategic objectives. At its core, this mainly means: the most...- June 1, 2019Companies often put more time and money into gaining a new customer than into retaining existing...
May 15, 2019To measure staff perceptions and experiences, the lengthy questionnaire of the classic "MTO" (employee satisfaction survey) is increasingly making...