October 15, 2019The old performance appraisal cycle no longer works. Many organizations are looking for ways to improve their employee appraisal cycle by demotivating...- October 1, 2019Those who want to conduct customer satisfaction surveys to measure and improve customer satisfaction can use a variety of methods. From the traditional CSAT to...
- September 16, 2019Increasingly, companies - both B2B and B2C - are conducting research on customer experience, customer satisfaction and customer loyalty. But what does that ...
- July 15, 2019Many organizations want HR to have more influence on business growth or other strategic objectives. At its core, this mainly means: the most...
- June 1, 2019Companies often put more time and money into gaining a new customer than into retaining existing...
- May 15, 2019To measure staff perceptions and experiences, the lengthy questionnaire of the classic "MTO" (employee satisfaction survey) is increasingly making...
- March 1, 2019Almost every organization wants to be customer-friendly and customer-oriented. But how can you properly secure customer friendliness in your organization? At the...
- April 25, 2018Organizations are increasingly conducting research on the satisfaction of their customers or employees, or CX (Customer Experience) or EX...
- April 20, 2018With the employee NPS or eNPS (employee Net Promoter Score) or other metrics, organizations can continuously measure the moods & minds of employees, the...
