November 3, 2025Introduction Many companies measure customer experience, but don't know how to use the results strategically. Collecting data such as NPS,...- October 27, 2025Introduction Not every customer provides the same value. While some customers return regularly and are loyal, others contribute only minimal...
- October 20, 2025Introduction Customer experience is not just about speed, convenience or price. Emotion plays a crucial role. Research shows time and again that...
- October 13, 2025Introduction The modern customer is demanding. They switch effortlessly between channels: sometimes through the website, sometimes through...
- October 6, 2025Introduction Companies invest a lot of time and money in gathering customer feedback. NPS surveys, CES measurements, customer satisfaction surveys: there is no shortage of...
- September 29, 2025Introduction In a world where products and prices are increasingly similar, it is becoming increasingly difficult for organizations to...
- September 18, 2025Customer expectations rise every year. They are accustomed to fast, personal and effortless service - whether they want a meal...
May 29, 2025In today's work environment, employee satisfaction and job satisfaction are crucial factors that not only influence employee well-being, but also...
May 27, 2025In the modern business world, customer satisfaction has become more than a simple performance indicator; it acts as a powerful driver...- May 22, 2025Employees want to continue to develop in their careers. Companies that offer opportunities for professional growth and development will have higher employee satisfaction...
