Rogier Taylor in podcast of HR Solution event

Introduction Measuring NPS can be done manually, but NPS tools make the process efficient, scalable and strategic. They help organizations not only score...

Introduction The Net Promoter Score (NPS) is a popular metric to measure customer loyalty. But many organizations struggle with practical implementation:...

Introduction For years, the Net Promoter Score (NPS) has been the standard for measuring customer loyalty. But traditional NPS is retrospective: it tells what...