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Customer research: direct input for steering
September 16, 2019Increasingly, companies - both B2B and B2C - are conducting customer experience, customer satisfaction and customer loyalty research. But what does that customer research yield? That added value....
HR drives growth with employee feedback
July 15, 2019Many organizations want HR to have more influence on business growth or other strategic objectives. At its core, this primarily means: recruiting the most appropriate talents and employees....
Assessing the value of your field service
July 1, 2019The 'Account Visit Report' helps you visualize the value and improvement potential of field sales. Account managers can be very valuable....
Can service work against your success?
July 1, 2019The 'Service Barometer' allows you to visualize the customer orientation of the entire organization. Points of improvement and concrete suggestions from customers can be found in the....
Finding the right balance: online vs. offline
July 1, 2019The lines between online and offline ordering, are blurring. Yet there are still big differences, and they have a big impact on the customer experience (CX).....
Has the onboarding of the new employees been successful?
June 1, 2019The Onboarding scan determines if the onboarding of new employees is successful and if there are areas for improvement. So that early attrition and recruitment costs decrease....
Measuring customer loyalty: retain more customers
June 1, 2019Companies often put more time and money into winning a new customer than into retaining existing customers. While retaining customers is often....
8 Benefits of short questionnaires in employee surveys
May 15, 2019To measure staff perceptions and experiences, the long questionnaire of the classic 'MTO' (employee satisfaction survey) is increasingly giving way to the short questionnaire....
Customer satisfaction: start here
April 15, 2019Working purposefully for higher customer satisfaction, better customer experience and higher profits. That's what everyone wants. You can also go very far in this, but where do you start?....
