November 3, 2025Introduction Many companies measure customer experience, but don't know how to use the results strategically. Collecting data such as NPS,...- October 20, 2025Introduction Customer experience is not just about speed, convenience or price. Emotion plays a crucial role. Research shows time and again that...
- October 13, 2025Introduction The modern customer is demanding. They switch effortlessly between channels: sometimes through the website, sometimes through...
- September 18, 2025Customer expectations rise every year. They are accustomed to fast, personal and effortless service - whether they want a meal...
May 27, 2025In the modern business world, customer satisfaction has become more than a simple performance indicator; it acts as a powerful driver...- May 20, 2025In today's digital age, where technologies such as big data and artificial intelligence (AI) play a prominent role, companies have...
- May 13, 2025In the modern business world, technology plays a crucial role in improving customer satisfaction. Innovations such as artificial intelligence (AI), chatbots and...
May 6, 2025In a dynamic and interconnected world, companies inevitably face crises that put their reputation and customer relationships on the...- April 29, 2025In today's society, sustainability has evolved from an optional business strategy to an essential pillar within companies. Consumers are showing a growing...
April 22, 2025In today's dynamic world, where customer needs and market trends are constantly changing, it is essential for companies to be in close contact with...
