Click here to play:
Learn more
After reading this item, would you like more information or free use of our demo environment? Then request that here.
ContactRequest DemoNews
The hidden costs of a high Customer Effort Score
Introduction Many companies underestimate the impact of a high Customer Effort Score (CES). A customer who has to make an effort to get a...
Customer Effort Score and digitization: fewer clicks, more satisfied customers
Introduction In a time of digital transformation, customers expect speed and convenience. They want to complete tasks without cumbersome processes or lengthy...Why a low CES is more rewarding than a high NPS
Introduction The Net Promoter Score (NPS) measures customer loyalty and likelihood of recommendation, while the Customer Effort Score (CES) measures how easily customers achieve their goal of...
