GrowPromoter is a European SaaS platform for real-time measurement of customer and employee satisfaction. With our software, we help organizations across Europe to continuously and reliably monitor their Net Promoter Score (NPS), Customer Effort Score (CES) and Employee Net Promoter Score (eNPS). Growpromoter can be used both as a full-service partner for fully executed research, and as a self-service platform that allows you to measure and analyze customer and employee satisfaction yourself.
GrowPromoter pioneered the linking of employee satisfaction and customer satisfaction measurement. Back in 2017, it predicted that in 5 years, ~75% of companies would be measuring both employee satisfaction and customer satisfaction. That vision has become reality: today, more and more organizations see measurement as one, because engaged employees lead to satisfied customers.
Growpromoter helped us gain insight into employee satisfaction in all branches. This gave us good management information and we started an improvement process.
To really get started on improving your customer satisfaction, everything starts with being able to properly map out what your customers think of you. Growpromoter has a lot of experience with this challenge which allowed them to easily and quickly take us through the process. The software clearly shows the knobs we need to start turning to improve our NPS. Without them, the journey of customer-centricity would have been impossible.
On behalf of my employer Grizzly New Marketing, I work with growPromoter. We are an online marketing agency with over 2,000 clients. It is very important for us to regularly test the customer experience but certainly also the employee experience. GrowPromoter provides the perfect platform for this!
Without happy employees, there are no happy customers. And without satisfied customers, no growth. At GrowPromoter, we go for satisfaction measurement. To do this, we offer a powerful tool in which knowledge and experience and smart software reinforce each other. With our software, you put together the best surveys with smart questions and are presented with clear dashboards with illuminating results. Experience Experts filter the right management information and, together with you, convert the results into the ultimate goal: growth through more satisfied people who feel a bond with your organization.
We do this by measure employee satisfaction as well as measure customer satisfaction.
Recently Dutch TV-show Ondernemend Nederland (RTL7) visited GrowPromoter HQ's. Co-founder and managing director Rogier Taylor spoke about Employee Experience and Customer Experience thinking. [Dutch only]
