CX: turn customer feedback into action
CX: turn customer feedback into action
Understand the customer journey with NPS, CSAT and CES. GrowPromoter combines feedback, real-time dashboards and follow-up with free setup and support.
Ask the right question at the right time
Use NPS for the customer relationship, CSAT for a specific experience and CES for effort. Choose your objective before your metric. Collect feedback by email, SMS, web, QR or API and avoid inviting the same customer too often.
Give insights an owner
Combine scores with open answers and trends by team or location. AI themes help identify recurring topics. Separate individual customer follow-up from structural process improvements, and agree who owns each action.
CX and EX on one platform
Customer and employee programmes share one platform while retaining their own questions, timing and objectives. Experts help set up surveys, dashboards and integrations at no extra cost. Support and a dedicated contact are included.
