Measuring eNPS in international teams
Measuring eNPS in international teams
Measure employee recommendation with consistent questions in 160 languages. Interpret scores, response rates, local context and privacy carefully across international teams.
What does eNPS measure?
The usual question asks how likely someone is to recommend the organisation as an employer, from 0 to 10. Promoters score 9–10, passives 7–8 and detractors 0–6. eNPS is the percentage of promoters minus detractors, ranging from −100 to +100. Add an open follow-up question to understand why.
Keep measurements comparable
Keep scales, wording, target groups and periods consistent. Check translated meaning and report response counts and rates. XM Institute research shows differences in customer NPS between countries; it is not an eNPS benchmark for your organisation, but illustrates why context matters.
Protect trust and show follow-up
Agree when a group is large enough to report responsibly. Small groups and specific comments may identify employees. Only call a survey anonymous if the setup and process support that claim. Explain chosen improvements and their owners; GrowPromoter helps with setup at no extra cost.
