Blog

Insights on Feedback, NPS and Employee Experience

64 articles

Blogs2026-02-02

Increasing employee satisfaction: strategies and impact

Introduction Employee satisfaction directly influences productivity, customer experience and organizational growth. Satisfied employees are engaged, loyal and provide better...

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Blogs2026-01-26

Measuring employee satisfaction: steps toward insight and action

Introduction Employee satisfaction is directly linked to productivity, loyalty and customer experience. Organizations that regularly measure satisfaction can proactively...

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Blogs2026-01-19

eNPS: the power of Employee Net Promoter Score

Introduction Just as NPS measures customer loyalty, eNPS measures employee loyalty: how likely are they to recommend the company as an employer? eNPS...

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Blogs2026-01-12

Employee Satisfaction Survey Tool: why measurement works

Introduction Employee satisfaction is crucial to business results. Satisfied employees are more productive, more loyal and deliver a better customer experience. An employee...

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Blogs2026-01-05

The power of NPS tools in customer loyalty

Introduction NPS can be measured manually, but NPS tools make the process efficient, scalable and strategic. They help organizations not only collect scores...

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Blogs2025-12-29

Measuring NPS: practical tips for organizations

Introduction The Net Promoter Score (NPS) is a popular metric for measuring customer loyalty. But many organizations struggle with its practical implementation: how often...

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Blogs2025-12-22

NPS 3.0: how predictive analytics makes loyalty predictable

Introduction The Net Promoter Score (NPS) has been the standard for measuring customer loyalty for years. But traditional NPS is retrospective: it tells us what customers...

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Blogs2025-12-15

How CES contributes to customer retention: science and practice

Introduction In a competitive market, customer retention is crucial. Attracting new customers is often five times more expensive than retaining existing customers. The Customer Effort...

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Blogs2025-12-08

The hidden costs of a high Customer Effort Score

Introduction Many companies underestimate the impact of a high Customer Effort Score (CES). A customer who has to make an effort to buy a product, resolve a problem...

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Blogs2025-12-01

Customer Effort Score and digitalization: fewer clicks, more satisfied customers

Introduction In an era of digital transformation, customers expect speed and convenience. They want to complete tasks without cumbersome processes or lengthy contact...

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Blogs2025-11-24

Why a low CES delivers more than a high NPS

Introduction The Net Promoter Score (NPS) measures customer loyalty and likelihood of recommendation, while the Customer Effort Score (CES) measures how easily customers achieve their goal...

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Blogs2025-11-17

CES in practice: 5 examples from different sectors

Introduction The Customer Effort Score (CES) measures how easily customers can achieve their goal, such as buying a product or resolving a problem. CES is a...

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Explore CX and EX

Our view on customer and employee experience, with practical tips you can put into action. Receive the updated 2026 edition for free by email.

Customer Experience

The road to an optimal Customer Experience (CX)

How AI and people turn customer feedback into action. Practical tips for continuous feedback, the customer journey and responsible use of AI.

2026 | PDF | 2.1 MB

Employee Experience

The road to an optimal Employee Experience (EX)

From annual surveys to continuous employee feedback. Discover how AI reveals themes while HR and managers lead the conversation and follow-up.

2026 | PDF | 2.0 MB

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