In staff recruitment & selection (recruitment, secondment, temporary staffing and payrolling), intermediaries deal with clients and candidates in their satisfaction surveys. Customer satisfaction surveys at staffing specialists therefore focus strongly on measuring and improving customer satisfaction and the employee satisfaction of candidates as well as their own matching specialists.
Satisfaction surveys in staff recruitment & selection
In staff recruitment & selection (recruitment, secondment, temporary staffing and payrolling), intermediaries deal with clients and candidates in their satisfaction surveys. Customer satisfaction surveys at staffing specialists therefore focus strongly on measuring and improving customer satisfaction and the employee satisfaction of candidates as well as their own matching specialists. The correlation between the employee experience (EX) of staff and candidates and the customer experience (CX) of clients is also valuable to measure. Especially now that talent is becoming increasingly scarce in the recovering economy.
Requesting feedback throughout the entire process of recruiting and selecting employees or independent professionals can be complex. Fortunately, modern online feedback software offers a solution for continuously collecting valuable feedback in an accessible way. This enables you to make better, more efficient matches and take targeted action to improve the customer loyalty of candidates and clients. And you can view the results directly online.
What would it be like if..?
You could make better matches, but reduce costs by 50%? All forms of customer research were visible on a single dashboard?
A modern approach to requesting feedback when recruiting new staff
For temporary employment agencies and other intermediaries in employment placement, GrowPromoter provides the definitive online platform for customer satisfaction surveys, employee satisfaction surveys (MTO) and requesting feedback during staff recruitment. The software can be used for clients, candidates and in-house specialists. This makes it possible to investigate all relevant customer experiences – in the broadest sense – surrounding staff recruitment. This offers many opportunities when providing services for clients' flexible workforce or, for example, seconding specialists or placing self-employed professionals. Effective measurement in staffing also leads to more business!
With the online feedback software, you can consistently ask the best questions at the right time. The online dashboard shows you the results in real time. Experience Experts from GrowPromoter also help you consistently ask the right smart questions at the best possible time, even in the sometimes complex position of intermediaries in the labor market. This not only enables you to request the right feedback when recruiting employees or independent professionals; the online dashboard also helps translate feedback directly into concrete improvement initiatives and new priorities for better customer and employee satisfaction.
Employee satisfaction surveys at temporary employment agencies and intermediaries
Temporary employment agencies and other employment placement intermediaries are increasingly seeking modern tools for employee satisfaction surveys (MTO), e-recruitment and feedback tools for their recruitment and selection. As the labor market becomes increasingly dynamic, staffing specialists also want to conduct continuous satisfaction surveys more often. Requesting feedback from candidates, clients and, for example, recruitment consultants helps a temporary employment agency (or other intermediary) make better, more efficient matches. In recruitment, secondment, temporary staffing or, for example, payrolling, a recruitment consultant or other recruitment specialist can immediately establish better contacts thanks to feedback from candidates and clients. And the better their previous customer experience with an agency, the sooner a good new match can be made.
Requesting feedback with NPS, CES or other questions
When measuring customer satisfaction and customer loyalty, temporary employment agencies and other intermediaries can use various measurement methods. NPS (the Net Promotor Score) is very well known. The best-known NPS question is: How likely are you to recommend us to people you know? That score is interesting, but GrowPromoter also likes to look further. One short, smart follow-up question can yield much more valuable feedback.
Other feedback questions can also be valuable in opinion research for staff recruitment, such as CES (the Customer Effort Score). CES indicates how much effort a customer feels they have to make to complete an action. With GrowPromoter, you retain the flexibility to measure using different methods. You are therefore not required to use NPS or CES. Our Experience Experts can tell you everything about the possibilities and their implications. The questions you ask when collecting feedback naturally depend on the type of employment placement, the target groups and the objectives of an employment intermediary. In payrolling, for example, the ease of payroll processing can be an important point of focus.
Measuring CX and EX feedback in staff recruitment
With the highly dynamic labor market, the exployee experience (EX), alongside the customer experience (CX), is becoming increasingly important for temporary staffing organizations and other employment intermediaries. The relationship between CX and EX is also interesting to measure. Ultimately, it is primarily satisfied employees who create satisfied customers. And the needs of clients and candidates are also increasingly shaping staffing specialists' workforces and the development of their employees. You can therefore use GrowPromoter's online platform flexibly to measure all feedback and experiences, including the relationship between CX and EX. This often starts with measuring one component (usually CX). You can simply link the other (EX) to it later.
